HERE TO HELP
Frequently Asked Questions
Find answers to common questions about our handmade pieces, orders and workshops.
Can I use Jesmonite products with food?
Jesmonite has not been proven to be food-safe. Abagi Art products are designed for decorative purposes only, so we recommend not using them for preparing, serving or storing food.
Can I put Jesmonite products in the dishwasher?
No, Jesmonite products are not dishwasher safe. Exposure to high temperatures and water may damage the product. For more information on how to clean and care for your piece, please refer to the Care Instructions on the individual product page.
How should I care for and clean my Jesmonite products?
To keep your handmade Jesmonite piece looking beautiful, gently clean it with a soft, damp cloth. Avoid using harsh cleaning products, chemicals or abrasive materials, as these may damage the surface.
Wipe away spills and strong-coloured substances, such as wine, coffee or tea, as soon as possible to help prevent staining.
For long-term colour preservation and maintenance, you can refresh the protective sealing of your product by applying a thin layer of beeswax once a year.
Please note that our products are intended for decorative purposes only. They are not suitable for food contact or consumption and should not be placed in areas exposed to frequent water contact.
How can I contact Abagi Art?
We would love to hear from you! If you have any questions about our products, workshops or orders, please feel free to contact us by email at abagi.art@gmail.com.
How long does shipping take?
Orders are shipped within 5–7 working days.
Why are there small bubbles in my piece?
Each piece is hand-poured and cured individually, so tiny air bubbles can form naturally during that process. Rather than a flaw, they're simply part of the handmade character of the material.
Why do the colors and pattern look slightly different from the photos?
Every piece is made by hand in small batches, so colors and patterns vary slightly from one piece to the next — no two are ever exactly alike. That individuality is part of the beauty of handmade work. Product photos are representative of the style rather than an exact match to the piece you'll receive.
What payment methods do you accept?
Card and TWINT, securely processed via Stripe.
